Close

E-Commerce & Retail

Everything you need to manage your store

Integrated store management solution
(OneOrder)

Deliver new experiences to your customers.
We offer new and innovative services that can maximize the efficiency of store management.

Explore OneOrder, our smart integrated store management
solution that provides services customized to your store.

OneOrder provides all the store management functions you need in the smartest and most personalized way through an integrated system. According to the characteristics of various types of stores, such as regular sit-down stores, delivery-only stores, catering service stores, we provide consulting on the entire customer experience at the store: customer visit→entry into store→menu selection→ order placement and payment→production→pickup/delivery.

Customers We Serve

  • I need efficient store management solution to run a successful business!

    From a free mPOS system to an integrated solution for systematic management, we provide small business owners with customized services based on our tried-and-tested store management know-how.

  • I’m a multi-unit franchisee, and I need a solution that can facilitate effective communication among the units and efficient integrated management.

    Based on our vast know-how obtained through managing different CJ brands that have led the domestic food service industry for decades, we offer a range of service portfolios tailored to the characteristics of actual business operations.

  • I run multiple newly emerging businesses, so I need to be sensitive to trends and keep up with rapid changes.

    We have the highest level of technology that reflects and leads the fast-changing trends in the food service industry at home and abroad, such as order-delivery brokerage services, robots, and food lockers.

Service Achievements
(As of 2021.01, overlaps included)

  • Number of brands currently using our service 0

    Reliable solution trusted by 36 brands

  • Number of stores currently using our service 0

    Our solution is currently installed in 1,790 stores to support efficient store management.

  • Number of licenses sold 0

    Maximize synergy by combining necessary functions according to the characteristics of your store.

Main Services

  • In addition to our reliable solution for basic store operations, we provide expanded services customized to the characteristics of your store through integration of solutions.

    OneOrder POS

    Our proprietary POS solution support integration with OneOrder solutions such as Table Order, ODS and KIOSK.
    ※ Additional services, including O2O reservation and order brokerage services (e.g., Baedal Minjok, Yogiyo, Coupang Eats, etc.) can be provided.

    • Manager

      O2O reservation, order, and brokerage services can be provided without any additional program
      (integration with the existing POS system available).

    • POS solution integrated with OneOrder solutions
    • Easy and quick order and payment processing with brokerage services
    • Mobile POS, all-in-one POS, and general POS systems can be used according to the store environment.

    ※ What is O2O?
    O2O refers to an online and offline order and delivery integration service that enables one-stop management of orders and deliveries by integrating orders from various online channels and linking them directly to suitable delivery agencies. OneOrder's O2O service, O'Channel, can be installed and used as a plug-in in your existing system.

  • One-stop solution, from processing orders from various channels to delivery, without replacing your existing POS system

    OneOrder O’Channel

    By providing solutions that perfectly meet the growing need for online order processing and delivery agency brokerage services, we help maximize sales and deliver differentiated customer experiences.

    • Manager

      Orders from various online channels can be managed using a single solution.

    • Employee

      It is possible to manage both online and offline orders in real time, and call and designate delivery agencies all at once.

    • Maximization of sales by expanding online ordering channels
    • Big data-based customized customer service
    • Increased ease of adoption of our solution (no additional cost)
  • Provision of the KIOSK solution tailored to the characteristics of different businesses, such as F&B companies, cafés, corporate catering providers, and ticketing companies

    OneOrder KIOSK

    KIOSK is a core solution for an automated/unmanned system that maximizes operational efficiency and delivers differentiated customer experience (CX), including order placement and payment, ticketing, corporate catering, and contactless payment (tap-to-pay).

    • Manager

      Utilization rate of more than 50% without training and guidance Quantitative contributions to sales and labor costs confirmed

    • Employee

      Simplified service guidance for international customers and large groups of customers

    • Customer

      Convenient order placement without waiting

    • Reduction of operating costs and improvement of profitability with an unmanned/automated system
      • - Ticketing: 100% unmanned ticketing, improvement in manpower efficiency
      • - Sales: Doubled sales, 30% reduction in labor costs, improvement in operational efficiency
      • - Pre-order (delivery): 5% increase in sales, improvement in profitability
    • Provision of up-to-date customer service and customer experience
  • Maximization of production efficiency through real-time delivery of orders and elimination of paper orders

    OneOrder ODS

    Orders are delivered to the kitchen in real time and directly linked with pickup/delivery, maximizing production efficiency.

    • Manager

      Since there is no misplacement of orders, there is no loss due to disposal. When the production is complete, a pickup/delivery request is automatically made, enhancing production efficiency.

    • Employee

      Increase in work efficiency and speed with real-time order management and elimination of receipt organization

    • Improvement in production speed with real-time order management
    • Improvement in work productivity through elimination of unnecessary tasks, such as organizing receipts and making calls to delivery agencies
    • Maximization of operational efficiency through service integration with other OneOrder solutions
  • Just tap to place an order at your table! Contactless ordering solution that supports different concepts of establishments, such as fine dining and Korean restaurants, and airport concessions

    OneOrder Table Order

    Table Order is a tablet-based self-ordering solution that provides operational efficiency by reducing the overall ordering time and minimizing the number of servers taking orders.

    • Manager

      With the management system, you can flexibly use marketing techniques, such as making upsell offers, to increase your average order value (AOV).

    • Employee

      By simplifying order taking and facilitating communication between the wait staff and the kitchen, you can focus more on customer service.

    • Customer

      Smart customer experience incorporating trends

    • Reduction in operating costs by streamlining the customer journey 25% reduction in operating and labor costs by reducing the customer journey to an average of five steps
    • Increase in customer satisfaction by reducing waiting time 87% of positive responses in a service preference survey 93% positive response in a brand image survey
      ※ The surveys were conducted on visitors for one year after the adoption of the solution in 2018.
  • The solution provides customer waiting time and reservation management functions to accurately notify visitors of the waiting time so that they can use the waiting time efficiently,

    OneOrder Waiting

    contributing to increasing customer convenience as well as table turnover.
    ※ Notifications via KakaoTalk, SMS, DID, and hologram

    • Manager

      The solution enables efficient staff arrangement by streamlining customer waiting management and customer guidance service, increasing customer satisfaction.

    • Employee

      Operational efficiency is increased by eliminating employee fatigue arising from constantly guiding customers and mistakes in entering contact information.

    • Customer

      Real-time management of customer waiting time and reservation

    • Efficient staff arrangement for waiting and reservation management
    • Reduction in no-shows and increase in table turnover
    • Improvement in customer satisfaction through efficient management of customer waiting time
  • Smarter staff traffic flow and work arrangement!

    OneOrder Smart Watch

    The smartwatch-based calling and answering device solution facilitates communication among the wait staff, kitchen, and customers.
    ※ The solution is a system optimized for task arrangement of wait staff, which enables prompt response to customer requests through integration with other OneOrder solutions. such as ODS, Table Order, and KIOSK.

    • Manager

      Increase in table turnover through real-time response to customer requests

    • Employee

      Immediate response to customer requests
      Effective communication among the wait staff, kitchen, and manager

    • Real-time communication between the staff and customers
    • Improvement in table turnover (an average of 4 minutes)
    • Maximization of operational efficiency through integration with other OneOrder solutions
  • A service that incorporates robots into OneOrder solutions: order placement→confirmation and production→calling of the delivery bot and delivery to the table

    OneOrder Robot

    Integration with other OneOrder solutions for effective utilization Customized service portfolios according to the characteristics of the store

    • Delivery bot

      The delivery bot service can be integrated with Table Order or ODS

    • Chefbot

      Various types of cooking robot services are available, including the barista bot and noodle bot.

    • Various service portfolios that can maximize efficiency according to business circumstances
    • Pursuit of long-term reduction in store operating costs by reducing manpower for simple repetitive tasks
  • Contact-free unmanned pickup system for the new contactless era

    OneOrder Pick-up BOX

    Development of an unmanned pickup zone based on the automation of the process of order placement, order processing, customer notification, and pickup.

    • Manager

      Optimization of order and pickup flow
      Maximization of marketing effects through transparent display advertising

    • Customer

      Delivery of new customer experience with a fun process of knocking, authentication, and product pickup.

    • Contactless pickup service
    • Maximization the efficiency of pickup waiting and queue management
    • Automation through integration with other OneOrder solutions
  • Customized development service for businesses that require an exclusive mobile order channel tailored to their brand’s identity

    OneOrder customized development service

    A service that develops an exclusive order and delivery app and website for franchises and businesses with needs for branding

    • Ultra-low development cost

      Since only the actual design cost is charged, the initial investment cost is reduced by 200 to 300 million won on average.

    • No service fees

      Feature updates are provided, and there is no charge for operational services.

    • Management system that allows the brand manager to control all functions
    • Provision of marketing functions such as banners, push notifications, and coupons, and collection and provision of information on requests for opening of a store in the nearby area
    • One-stop store management available through integration with other solutions, such as the real-time transmission of the order history to the store

Video

Customer Cases

  • Online and offline solution tailored to food service businesses

    Online and offline solution tailored to food service businesses

    The order platform is installed as a plug-in in the existing POS system, minimizing costs and enabling immediate use

    Amid increasing demand for food delivery, we introduced OneOrder O'Channel, which can be installed in the existing POS or store management system for immediate use, facilitating prompt response to changing market conditions without incurring additional costs other than the software installation cost or affecting store operations. (For CJ FoodVille, Hansot, etc.)

  • Solution for store operation of
    food distribution brands

    Solution for store operation of food distribution brands

    Brands that have adopted the food distribution-exclusive POS system All necessary functions such as inventory management and PDAs included

    Application of OneOrder's integrated solution for food distribution stores in addition to food service establishments
    We provided all necessary functions, including PDA and integration of distribution backbone systems such as the SAP sales interface and inventory management system, and supplied high-end H/W that integrates a card reader, barcode reader, and customer display. (For CJ The Market, etc.)

  • Integrated operation system for
    in-house cafeterias

    Integrated operation system for in-house cafeterias

    Convenient operation of in-house cafeterias through payment using kiosks and employee ID cards

    Considering the characteristics of cafeterias where traffic increases during peak hours, we introduced tagging kiosks tailored to the traffic flow in addition to the POS system, simplifying the traffic flows entering and leaving the cafeterias. In addition, we provided one-stop management of sales and management data through integration with CJ Freshway's ERP system. (For CJ ENM’s in-house cafeteria, etc.)

FAQ

  • OneOrder is a solution that systematically integrates all the systems and hardware necessary for your store operation, and you can select and introduce the services you need according to the characteristics of your store. Also, since all services are integrated within the control system, they can be conveniently recombined or added according to your needs when the characteristics of your business change after initial adoption. If you inquire about adopting our services, our managers will provide detailed consulting tailored to your business and store characteristics.
  • No.
    Since OneOrder is a highly scalable solution and is available in various forms according to your business needs, such as O'Channel, which can be installed as a plug-in to the existing POS system and software, and a mobile version (tablet) that does not require any additional device, there are no particular restrictions on using your existing system. However, equipment or an OS that is too old (Windows 7 or higher required) is not supported for security and safety reasons.
  • In the event of changes due to updates or service improvement measures, we will provide detailed notice and guidance via our website or dedicated system so that you do not miss important changes. In addition, we operate a dedicated call center (09:00~23:00), and when you request on-site support, our tech support professional will visit your store on the day of your request if the request is received by 6 p.m.—we will respond to your needs as quickly as possible in accordance with our service principle. So please feel free to contact us when necessary.
  • We offer a variety of service plans and pricing options, allowing you to select systems and hardware tailored to your business needs.
    Therefore, pricing options and details may differ depending on the contract details.
    Basically, the total charge for OneOrder is billed monthly, which includes the system usage fee, maintenance fee, and remote support and call center service fees. If you rent hardware (e.g., tablets, kiosks, etc.), the hardware rental fee and service fee will be also charged.
  • Since OneOrder is a service has been continuously improved, incorporating new technologies and our decades of know-how in store management know-how, which offers a system that provides customization of features to meet the specific needs of your store. If you inquire about adopting the solution, our managers will suggest the best service plan for the functions you need, and if necessary, share the schedule and details of the development of the functions. Additional fees may be charged depending on the characteristics of the requested features.

Would you like to learn more?

Would you like
to inquire now?

Please submit your inquiry,
and we will respond as soon as possible.

T.
E.

No attachment found

* You can send up to 10 MB in attachments. Supported file formats: zip, pdf, hwp, ppt, pptx, doc, docx, xls, xlsx, jpg, jpeg, png, gif

Consent to the Collection and Use of Personal Information (Required)

1. Purpose: Provision of responses for customer inquiries and management of inquiry status
2. Collection Items: Name, contact information, e-mail address, company (affiliation)
3. Retention Period: For 36 months from the date on which the consent is given

You have the right to refuse to provide consent to the collection and use of your personal information. However, please note that if you fail to provide consent, the submission of your inquiry will be restricted.

※ CJ OliveNetworks does not collect the personal information of a minor under the age of 14.

Contact Us

No attachment found

* You can send up to 10 MB in attachments. Supported file formats: zip, pdf, hwp, ppt, pptx, doc, docx, xls, xlsx, jpg, jpeg, png, gif

Consent to the Collection and Use of Personal Information (Required)

1. Purpose: Provision of responses for customer inquiries and management of inquiry status
2. Collection Items: Name, contact information, e-mail address, company (affiliation)
3. Retention Period: For 36 months from the date on which the consent is given

You have the right to refuse to provide consent to the collection and use of your personal information. However, please note that if you fail to provide consent, the submission of your inquiry will be restricted.

※ CJ OliveNetworks does not collect the personal information of a minor under the age of 14.