System Management
We facilitate the digital transformation and growth of your business through systematic
and expert IT system operation and management.
Global lifestyle and entertainment business IT system management experts are here to support your business.
Based on our accumulated know-how acquired from developing and operating IT systems for CJ Group’s affiliates (68 domestic companies and 153 subsidiaries in 15 countries), in food, entertainment, distribution, and logistics business, we operate and manage an IT system optimized for the value chain of your industry to enable the digital transformation of your business.
The service is recommended for
Main Services
Differentiated Features
Adoption of the Service Level Agreement (SLA)
By adopting the service level agreement policy for the quantitative measurement of the level of IT system management service and improvement of deficiencies, we ensure the reliability of IT services, improve service quality, and deliver customer satisfaction.
IT Service Management (ITSM) Compliance
Based on our global standard process (IT Infrastructure Library, ITIL) capabilities, we have established a service quality management system to enable quantitative visualization of IT services, secure customer trust, and enhance customer value.
On-Site Business Support
We are committed to communicating with our customers, focusing on business innovation (BI) and business relationship (BR). By working in close communication with them, we identify areas for improvement and set innovation objectives for our customers.
Operation of the IT Contact Center
We offer a one-stop service from reception to responses to IT-related inquiries by integrating all channels for inquiries into a single IT contact center. In addition, we promote the efficient performance of the IT management department by gradually expanding the range of tasks it can handle on its own.
Failure Prevention Measures
For the systematic, non-stop prevention of failures, we offer an around-the-clock first-line support and operate a 24/7 monitoring system for IT systems in service.
Customer Cases
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